Cancellation and Refund Policy
Last updated: August 2026
1. Cancellation by the advertiser
The advertiser may cancel a booking from their panel. The refundable amount depends on the cancellation notice relative to the campaign start date.
2. Deadlines and refunds
Cancellations with more than 14 days' notice: full refund minus management fees. Between 7 and 14 days: 50% refund. Less than 7 days: no refund, except for duly evidenced force majeure.
3. Services already rendered
Printing or installation services already executed are non-refundable. Refunds are calculated on the unconsumed portion of the booking.
4. Cancellation by the owner
If the owner cancels without justified cause, Look will fully refund the advertiser and may apply appropriate measures to the owner under the Terms.
5. Refund process
Refunds are paid using the same payment method used, within a maximum of 14 business days from approval of the request.
6. Disputes
In case of disagreement, you may open an incident from your panel. Look will act as mediator and resolve based on the available evidence and these policies.